The Concept Lab – Terms & Conditions

These Terms & Conditions govern all interactions with The Concept Lab, including class registrations, payments, communications, and website usage.
We reserve the right to update these Terms at any time. Any changes will be posted on our website.

• Registration is confirmed only upon receipt of full payment or upon a formal confirmation from our staff.

• Students must provide accurate personal and academic information.

• The Concept Lab reserves the right to accept or reject a registration.

• Fees must be paid according to the schedule communicated by The Concept Lab.

• All fees are non-refundable unless otherwise stated.

• Late payments may result in class suspension until payment is made.

• Any promotions, packages, or discounts are subject to specific terms and expiry dates.

• Students are expected to attend all scheduled classes.

• Missed classes will not be refunded.

• Make-up classes may be offered depending on availability and internal policies.

• The Concept Lab reserves the right to change class times, instructors, or locations when necessary.

• Students must behave respectfully toward teachers, staff, and peers.

• Disruptive or inappropriate behaviour may result in suspension or termination of services without refund.

• Parents/guardians are responsible for ensuring the student complies with centre rules.

• All worksheets, notes, and teaching resources provided are for personal use only.

• Distribution, reproduction, or sharing of materials (in print or digital form) is strictly prohibited without written permission.

• Lessons may be recorded for internal training, quality assurance, or safety purposes.

• CCTV cameras may be used within the premises.

• Photos or videos may be taken during classes or events for marketing purposes with prior consent.

• While we aim to provide accurate and effective learning, The Concept Lab does not guarantee specific academic results or grade improvements.

• We are not liable for:

  • Loss or damage to personal belongings

  • Injuries resulting from misuse of facilities

  • Indirect or consequential losses of any kind

• Parents/guardians are responsible for the safety of students before and after class hours.

• All content on our website—including text, logos, graphics, and media—is the property of The Concept Lab.

• You may not copy, distribute, modify, or reproduce any content without written approval.

• Unauthorised use of the website may result in legal action.

Your use of our services is also subject to our Privacy Policy.
By engaging our services, you consent to the collection, use, and disclosure of personal data as described in that policy.

These Terms & Conditions are governed by the laws of Singapore.
Any disputes shall be resolved in the Singapore courts.

If you have questions regarding these Terms, please reach out to:

The Concept Lab
Blk 163 Ang Mo Kio Avenue 4, #01-472, Singapore 560163

Email: hello@conceptlablearning.com